Senior Enterprise Client Success Manager

About the role

The Senior Enterprise Client Success Manager will manage a portfolio of complex enterprise accounts, owning the post-sale relationship and driving client retention, engagement, and commercial outcomes. This role involves building strong stakeholder relationships and working cross-functionally to ensure clients successfully adopt and extract value from wellbeing solutions.

Responsibilities

• Own the post-sale lifecycle for a portfolio of large enterprise clients, acting as the primary point of contact and ensuring long-term partnership success.
• Build and maintain trusted relationships with HR, Reward, and Wellbeing stakeholders across complex client organisations.
• Drive client adoption, engagement, and retention by translating client goals into clear success and engagement plans.
• Lead renewals and support expansion opportunities within your portfolio, clearly articulating value and impact.
• Use data and insights to monitor performance, identify risks, and recommend improvements to client strategy.
• Collaborate closely with internal teams to ensure effective delivery.
• Proactively identify issues and risks, clearly articulating client impact and urgency to your manager to enable timely escalation and resolution.

Required skills

• Client Success
• Account Management
• Enterprise Client Management
• Renewal Management
• Stakeholder Management
• Data Analysis

Qualifications

• 8+ years of experience in Client Success, Account Management, or a similar client-facing role
• Prior experience in driving new business growth and successfully securing significant contracts with complex organizations

Benefits

• Wellhub Gold membership
• Health insurance
• Dental insurance
• Home office equipment reimbursement
• Monthly work allowance
• 25 days paid holiday
• 100% paid parental leave

About the Company

Wellhub is a platform revolutionizing workplace wellness by connecting employees worldwide to partners for fitness, mindfulness, therapy, nutrition, and sleep. Headquartered in NYC, the company is on a mission to make every company a wellness company.