Senior Enterprise Client Success Manager

About the role

The Senior Enterprise Client Success Manager will own the post-sale lifecycle for a portfolio of large enterprise clients, ensuring long-term partnership success. This role involves managing complex accounts, driving client retention and engagement, and collaborating cross-functionally to deliver measurable value from wellbeing solutions.

Responsibilities

• Own the post-sale lifecycle for a portfolio of large enterprise clients, acting as the primary point of contact.
• Build and maintain trusted relationships with HR, Reward, and Wellbeing stakeholders.
• Drive client adoption, engagement, and retention by translating client goals into clear success plans.
• Lead renewals and support expansion opportunities within the portfolio.
• Use data and insights to monitor performance, identify risks, and recommend improvements to client strategy.
• Collaborate with internal teams to ensure effective delivery of wellbeing solutions.

Required skills

• Client Success
• Account Management
• Enterprise Account Management
• Stakeholder Management
• Data Analysis
• Renewal Management

Qualifications

• 8+ years of experience in Client Success, Account Management, or a similar client-facing role
• Experience managing mid-to-large enterprise clients in a complex, fast-paced environment

Benefits

• Gold membership for fitness and wellness
• Health insurance
• Dental insurance
• Home office equipment reimbursement
• Monthly work allowance
• 25 days paid holiday
• Paid parental leave

About the Company

Wellhub is revolutionizing workplace wellness by connecting employees worldwide to partners for fitness, mindfulness, therapy, nutrition, and sleep. Headquartered in NYC, the company aims to make every company a wellness company by fostering a culture of wellbeing, collaboration, and impact.