DevOps Engineer (Observability)

About the role

Twilio is seeking a Software Engineer to join the platform engineering observability team to lead a large-scale observability transformation. You will re-architect telemetry flows to be structured, accessible, and cost-effective while building a unified, OpenTelemetry-first stack. This role involves driving core initiatives to shift from fragmented tooling to a scalable, high-performance observability platform.

Responsibilities

• Lead the end-to-end architecture and delivery of key observability platform components, with a focus on reliability, scalability, and usability.
• Drive consistency and quality across all observability signals—logs, metrics, traces, and continuous profiling—building intuitive workflows for engineers.
• Serve as a technical advisor and mentor across the platform org, guiding design decisions and aligning cross-team efforts with long-term architectural goals.
• Go deep in one or more problem areas, such as high-cardinality telemetry, distributed tracing correlation, or compute cost insights, while ensuring the platform scales horizontally.
• Collaborate with product teams, SREs, and developer experience groups to deeply understand telemetry needs and integrate observability into core engineering workflows.
• Design and build developer-friendly tooling and APIs to support incident response, performance analysis, and platform debugging at scale.
• Leverage and contribute to open-source standards like OpenTelemetry to ensure interoperability and extensibility.
• Champion a pragmatic approach to observability, balancing performance, cost, and user value across diverse engineering teams.

Required skills

• Observability systems
• Go
• Python
• Java
• Distributed systems
• AWS
• Kubernetes
• Infrastructure-as-code
• OpenTelemetry
• Prometheus
• ClickHouse
• Kafka

Nice to have

• Grafana Mimir
• Athena
• FinOps
• Open-source contribution

Qualifications

• Proven expertise in building and scaling observability systems
• Experience designing high-scale telemetry systems
• Solid understanding of distributed systems and microservice-based environments

Benefits

• Competitive pay
• Generous time off
• Parental leave
• Wellness leave
• Healthcare
• Retirement savings program

About the Company

Twilio is shaping the future of communications by delivering innovative solutions to businesses and empowering developers worldwide to craft personalized customer experiences. The company maintains a remote-first culture with a focus on global inclusion and connection.