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MY Humancapital GmbH

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IT-Support First Level

Salary not disclosedOnsite

  • IT
  • Munich
  • Full time
  • Yesterday
Newly posted

About the role

The IT Support First Level employee will act as the primary point of contact for IT incidents and service requests. This role involves managing user inquiries via phone and other channels, documenting issues in a ticketing system, and resolving standard technical problems while escalating complex cases to specialized teams.

Responsibilities

  • Receive and process IT incidents and service requests via phone and other channels
  • Prioritize and document inquiries within the ticketing system
  • Resolve standard technical issues within the scope of first-level support
  • Provide assistance with Windows, Microsoft Office, and other operational applications
  • Track open tickets and communicate status updates to users
  • Document recurring errors and solutions while adhering to data protection and IT security processes

Required skills

  • Windows 10/11
  • Microsoft Office
  • Citrix
  • Ticketing systems
  • Remote-Support
  • German language

Nice to have

  • SAP R/3
  • ServiceNow
  • ITIL

Qualifications

  • Practical experience in IT Service Desk, IT hotline, or first-level support

Benefits

  • Flexible working hours
  • 38.5-hour work week
  • Long-term job opportunity
  • Modern work environment
  • Professional development opportunities
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