Senior Pre- & Post-Sales Customer Engineer, Enterprise

About the role

The Customer Engineering team acts as the technical backbone for pre- and post-sales motions, helping customers connect technical execution to business outcomes. As a Senior Customer Engineer, you will own strategic Enterprise accounts across the full lifecycle, including acquisition, implementation, and expansion. You will lead technical strategy, resolve complex challenges, and contribute to team-wide improvements through playbooks and coaching.

Responsibilities

• Partner with Account Directors on pre-sales motions for new customer acquisition and product expansion.
• Drive measurable improvement in customer health, retention, and technical resolution across strategic accounts.
• Identify opportunities to expand adoption across underutilized features and new lines of business.
• Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Build playbooks, document repeatable fixes, and coach peers to improve team capabilities.
• Assess account health and risks to independently lead complex customer interactions.
• Serve as an escalation point for complex technical challenges raised by other team members.

Required skills

• Customer Engineering
• HTML
• CSS
• JavaScript
• REST APIs
• Enterprise account management
• AI tools
• Technical troubleshooting

Nice to have

• Pendo
• Digital adoption platforms
• Product analytics
• Mobile app development
• Swift
• Android
• React Native
• Data architecture
• Machine learning

Qualifications

• Experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, or professional services

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Pension match
• Equity

About the Company

Pendo was founded in 2013 by former product managers with a mission to improve society's experience with software. The company provides a way to understand and attack what drives product success and is supported by investors including Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.