Senior Pre- & Post-Sales Customer Engineer

About the role

The Customer Engineering team acts as the technical backbone for pre- and post-sales motions, helping customers connect technical execution to business outcomes. As a Senior Customer Engineer, you will own strategic Enterprise accounts throughout the full lifecycle, from acquisition and implementation to adoption and expansion. You will lead technical strategy, resolve complex challenges, and contribute to team-wide improvements through playbooks and coaching.

Responsibilities

• Partner with Account Directors on pre-sales motions including demos, requirements gathering, and technical evaluations.
• Drive measurable improvements in customer health, retention, and expansion across strategic accounts.
• Lead onboarding and complex implementations, including planning, integrations, and training.
• Identify opportunities for product expansion and diagnose root causes when adoption stalls.
• Build reusable frameworks, playbooks, and processes to raise the capability of the broader team.
• Serve as an escalation point for complex technical challenges and resolve ambiguous problems.

Required skills

• Customer Engineering
• HTML
• CSS
• JavaScript
• REST APIs
• Enterprise account management
• AI tools
• Technical strategy

Nice to have

• Pendo
• Product analytics
• Mobile app development
• Swift
• Android
• React Native
• Data architecture
• Machine learning

Qualifications

• 5 to 8 years of experience in a customer-facing technical role

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Pension match
• Equity

About the Company

Pendo was founded in 2013 by former product managers with a mission to improve society's experience with software. The company provides a platform to understand and attack what drives product success and is supported by investors including Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech.