Senior Pre- & Post-Sales Customer Engineer, Enterprise

About the role

The Customer Engineering team acts as the technical backbone for pre- and post-sales motions, helping customers connect technical execution to business outcomes. As a Senior Customer Engineer, you will own strategic Enterprise accounts across the full lifecycle, including acquisition, implementation, adoption, and expansion. You will lead technical strategy, resolve complex customer challenges, and contribute to team-wide improvements through playbooks and coaching.

Responsibilities

• Partner with Account Directors on pre-sales motions for new customer acquisition and product expansion.
• Drive measurable improvement in customer health, retention, and technical resolution across strategic accounts.
• Identify opportunities to expand adoption across underutilized features and new lines of business.
• Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Build playbooks, document repeatable fixes, and coach peers to improve team capabilities.
• Assess account health and lead complex customer interactions to move accounts forward.
• Serve as an escalation point for complex technical challenges raised by other team members.

Required skills

• Customer Engineering
• HTML
• CSS
• JavaScript
• REST APIs
• Enterprise account management
• AI tools
• Technical troubleshooting
• Mentoring

Nice to have

• Pendo
• Digital adoption platforms
• Product analytics
• Mobile app development
• Swift
• Android
• React Native
• Data architecture
• Machine learning

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Pension match
• Equity

About the Company

Pendo was founded in 2013 by former product managers with a mission to improve society's experience with software. The company provides a platform to understand and drive product success and is supported by investors including Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech.