Account Manager (Email Marketing)

About the role

This role involves taking full ownership of a portfolio of DTC e-commerce client accounts within a fast-growing email marketing agency. You will serve as the primary client contact, coordinating cross-functional teams and ensuring project delivery meets client expectations and brand requirements. The position requires monitoring account performance and translating insights into actionable recommendations to help the team scale.

Responsibilities

• Act as the primary point of contact for assigned clients, maintaining clear, proactive communication.
• Take end-to-end ownership of client work, ensuring projects move efficiently from briefing and planning through execution and delivery.
• Plan upcoming work for both one-time projects and ongoing retainer accounts, ensuring priorities and deadlines remain clear.
• Allocate daily tasks across copywriters, designers, and implementers according to project requirements and team capacity.
• Review deliverables before they reach clients, including email flows, campaigns, pop-ups, and performance reports.
• Maintain clear visibility of priorities, deadlines, responsibilities, and handoffs using project-management and documentation tools.
• Monitor account performance through Klaviyo, Omnisend, and analytics platforms, translating results into actionable next steps.
• Use AI tools such as Claude and ChatGPT to support drafting, planning, and account-management workflows.

Required skills

• Account management
• Client services
• E-commerce
• Email marketing
• SMS marketing
• Klaviyo
• Omnisend
• Slack
• ClickUp
• Notion
• Claude
• ChatGPT

Nice to have

• Hiro Analytics

Qualifications

• At least 2 years of experience working at an agency in an account management or client-facing role

Benefits

• Competitive compensation
• International exposure
• Direct reporting to agency founder

About the Company

A fast-growing email marketing agency specializing in DTC e-commerce client accounts across industries including supplements, health and beauty, fashion, athletic wear, and skincare.