Senior Customer Success Manager

About the role

The Senior Customer Success Manager owns the relationship that determines whether a customer renews, expands, and becomes an advocate. You are accountable for ensuring customers realize measurable value from the Predictive Revenue System by managing a book of business proactively using product usage data and AI-surfaced health signals. This role acts as a trusted advisor to customers and the voice of the customer within the organization.

Responsibilities

• Own retention, adoption, and net revenue expansion across a defined book of business.
• Use AI-surfaced customer health signals, product usage data, and engagement scoring to prioritize proactively.
• Lead strategic business reviews with customer stakeholders and executives.
• Partner with Account Management to identify and drive expansion opportunities.
• Advocate for customers cross-functionally by bringing structured product feedback to Product and Engineering teams.
• Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance.

Required skills

• Customer Success
• Account Management
• B2B SaaS
• Retention
• Revenue Expansion
• Executive Presence
• Data Analysis
• Revenue Intelligence

About the Company

Salesloft is building the industry's first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth. The company provides an unmatched view into how revenue is won, helping teams transform how they operate.