Customer Success Intern – Mirakl Ads

About the role

The Customer Success Intern will join the Mirakl Ads team to support eCommerce and Marketplace operators in launching and growing their Retail Media programs. The role involves assisting with client workshops, onboarding, performance reporting, and market research to drive client engagement and strategic growth. This internship offers an opportunity to work with international teams and gain hands-on experience in a fast-paced environment.

Responsibilities

• Support the preparation and delivery of client workshops, onboarding sessions, training materials, and business reviews.
• Monitor key performance indicators and produce regular reports to track advertising network performance.
• Analyze Retail Media program data to identify performance trends and growth opportunities.
• Conduct market research on Retail Media, eCommerce, digital advertising, and competitive dynamics.
• Document best practices, processes, and client insights while exploring AI tools to improve reporting and client experience.

Required skills

• Customer Success
• Data analysis
• Analytical skills
• Problem-solving
• English
• French

Nice to have

• Excel
• Salesforce
• Looker
• Tableau
• AI tools

Qualifications

• Currently pursuing a Bachelor's or Master's degree in Business, Engineering, Marketing, Data, or a related field

Benefits

• Tailor-made integration path
• Breakfasts
• Sports classes
• Yoga classes
• Aperitifs

About the Company

Founded in 2012, Mirakl is a global leader in marketplace innovation, providing an operating system that enables retailers and B2B organizations to launch and scale marketplaces, dropship, and retail media programs. With dual headquarters in Boston and Paris, the company supports a global ecosystem of 450+ marketplaces and 750+ employees worldwide.