Legal Engineer Manager, Product Specialist

About the role

Harvey is seeking a Legal Engineer Manager to lead and grow the Product Specialist team in London. This role provides strategic direction to a team of legal experts who help customers integrate AI solutions into their workflows to drive adoption and long-term success. The manager will act as a senior escalation point and collaborate across teams to ensure high-quality service and platform growth.

Responsibilities

• Lead and develop a team of Legal Engineers - Product Specialists, providing coaching, performance management, and career development support.
• Own the post-implementation customer relationship from a legal engineering perspective, ensuring law firm and in-house clients are effectively onboarded, trained, and supported on an ongoing basis.
• Act as the senior escalation point for complex or strategic customer engagements, bringing deep product and legal expertise.
• Partner with Account Management and Sales to identify expansion opportunities, support renewals, and contribute to retention strategy.
• Collaborate with the Product team to surface customer feedback, advocate for platform improvements, and keep the team informed of new features and roadmap developments.
• Define and iterate on team processes, playbooks, and frameworks to build a scalable and high-performing function.

Required skills

• Legal technology
• AI tools
• Team management
• Mentoring
• Stakeholder management
• Go to Market

Qualifications

• Qualified lawyer with 7+ years of post-qualification experience
• Experience in a law firm or in-house legal environment

About the Company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. The company is scaling rapidly and defining a new category in the professional services sector.