Senior Technical Account Manager - EMEA

About the role

The Senior Technical Account Manager for EMEA will serve as a primary technical advisor, platform architect, and strategic partner for enterprise accounts. This role involves mapping client business processes to the Risk Cloud platform, driving adoption, and managing complex technical needs while acting as a trusted GRC advisor. The position also requires mentoring junior team members and providing regulatory advisory support.

Responsibilities

• Serve as the hands-on platform architect and primary technical contact for assigned accounts.
• Maintain a rigorous single source of truth for portfolio health using Mutual Success Plans and CRM tracking.
• Forecast renewal health and churn risk while executing proactive retention strategies.
• Educate and advise enterprise risk teams on leveraging generative AI capabilities and automation engines.
• Apply GRC domain expertise to help customers navigate compliance frameworks such as GDPR, NIS2, DORA, ISO 27001, and SOC 2.
• Partner with Sales and Solutions Engineering on expansion opportunities while mentoring team members on technical problem-solving.

Required skills

• Technical Account Management
• Solutions Consulting
• Technical Customer Success
• Executive Communication
• SaaS
• Governance, Risk, and Compliance
• Generative AI
• LLMs

Nice to have

• GDPR
• DORA
• NIS2
• Low-code/no-code SaaS
• Salesforce
• Planhat
• Gong
• Slack

Qualifications

• 5+ years of experience in technical account management, solutions consulting, or technical customer success
• Experience presenting technical platform solutions to C-suite risk executives
• Direct prior experience working inside an enterprise SaaS, governance, risk, or compliance team

Benefits

• Health insurance
• Wellness benefits
• Paid Holiday
• Annual Bank Holidays
• Summer Fridays
• LinkedIn Learning
• Mentorship Program
• Continued Education Program

About the Company

LogicGate is a leading AI GRC platform for the enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, and quantify business value. Recognized as a leader in the GRC market, the company provides a centralized view of risk and compliance with AI intelligence woven into its platform core.