Client Success Coordinator - STEMAI

About the role

The Client Success Coordinator will ensure clients move seamlessly from pilot agreement through to successful implementation. This role acts as the central point of coordination for complex approval activities, working across technical, legal, commercial, and operational teams to remove barriers and accelerate commissioning.

Responsibilities

• Coordinate all client approval activities to drive pilot commitment.
• Act as the primary point of contact throughout the implementation approval journey.
• Manage questionnaires, security assessments and due diligence requests.
• Coordinate responses from technical, legal, compliance, commercial and operational teams.
• Track milestones, manage deadlines and proactively resolve blockers.
• Prepare high-quality responses using existing knowledge libraries and previous submissions.
• Maintain and continually improve the central repository of approved responses and documentation.
• Provide regular progress updates to internal stakeholders and escalate risks where required.
• Identify opportunities to streamline approval activity processes and improve the client experience.
• Support successful pilot launches by ensuring approvals are completed accurately and on time.

Required skills

• Client Services
• Project coordination
• Stakeholder management
• Implementation
• PMO

Nice to have

• AI
• Healthcare
• Life sciences

Qualifications

• Experience in client success, implementation, project coordination, PMO or programme management

About the Company

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. The STEM team uses benchmarking through AI-enabled and evidence-based approaches to drive alignment and accelerate performance.