Mid-level/Senior Account Manager

About the role

The Account Manager will act as the primary link between clients and internal teams, taking ownership of relationships and projects from initial briefing through to final delivery. This role involves coordinating cross-functional teams to ensure high-quality output while managing client expectations, budgets, and timelines. The position is designed for a professional who can translate client needs into actionable briefs and proactively identify opportunities for account growth.

Responsibilities

• Own day-to-day relationships with assigned clients and act as their main point of contact.
• Lead projects and campaigns from briefing to delivery.
• Translate client needs into clear briefs for creative, strategy and production teams.
• Coordinate internal teams over different locations, timelines, budgets and deliverables.
• Manage client feedback, expectations and approvals.
• Prepare and lead client meetings, status updates and presentations.
• Identify opportunities to strengthen client relationships and grow existing accounts.
• Support pitches, new business and account strategies.
• Proactively identify risks and find solutions to keep projects on track.
• Work closely with Account Directors and senior leadership on key accounts.

Required skills

• Account management
• Client services
• Project management
• Creative agency workflows
• German
• English

Qualifications

• 3-6+ years of experience in account management, client services or a similar role

Benefits

• 30 days of vacation
• Workation from European countries or South Africa
• Flexible working hours
• Employee benefits program

About the Company

FRASER combines strategy, creativity and technology to build impactful work for ambitious brands. The agency features a flat hierarchy and a collaborative, international work culture.