Senior Support Engineer

About the role

As a Senior Support Engineer, you serve as the primary technical point of contact for clients, colleagues, and suppliers. You will resolve complex technical issues, analyze recurring problems, and proactively suggest improvements to ensure stable and secure IT environments. The role involves supporting 1st and 2nd-line colleagues and sharing knowledge to contribute to the overall quality of service.

Responsibilities

• Analysing and resolving complex technical incidents and escalations
• Managing, testing, and implementing IT solutions and configurations
• Supporting clients, colleagues, and suppliers with technical issues
• Performing remote system administration tasks
• Sharing knowledge, documenting solutions, and supporting colleagues
• Contributing to the further improvement of service and IT processes

Required skills

• Operations
• Microsoft 365
• Networking
• VoIP
• Cloud solutions
• Security
• Ticketingsystems

Qualifications

• Bachelor's or MBO 4 degree in ICT or related field
• Experience in a customer-oriented IT support environment

Benefits

• Training and certification opportunities
• Personal training budget
• 25 vacation days
• Option to buy extra vacation days
• Lease car or mobility budget
• Workation policy
• Online discount platform
• Company hoodie

About the Company

Hallo provides accessible ICT and top-tier service, supporting clients in successful digital transformation. They offer smart online workplaces, flexible telephony, stable business internet, and secure cloud solutions.