Senior National Account Manager

About the role

The Senior National Account Manager will manage the daily relationship with a portfolio of major restaurant partners to drive sales and operational excellence. This role involves using data-driven insights to advise partners on growth strategies and collaborating across internal teams to influence the future of the marketplace.

Responsibilities

• Strategic Relationship Management: Act as the primary consultant for a portfolio of major restaurant partners, managing weekly operational meetings and high-level performance reviews.
• Data-Driven Insight: Monitor and analyse partner-specific goals, creating compelling narratives from complex data to show partners where and how they can improve.
• Consultative Growth: Increase revenue and health metrics by advising partners on best practices for selection, pricing, and service levels.
• Operational Training: Deliver in-person training sessions for key partners covering operational best practices, Deliveroo insights, and on-site troubleshooting.
• Regional Collaboration: Partner with regional Commercial Managers to identify and prioritise growth opportunities across specific UK zones.
• Marketing Integration: Work with restaurant marketing counterparts to design and deliver campaigns that create long-term value for both the partner and Deliveroo.
• Cross-Functional Advocacy: Identify opportunities to deepen relationships by involving and working with Deliveroo’s Marketing, Operations, and Product teams.

Required skills

• Account management
• Strategic partnerships
• Data analysis
• Stakeholder management
• Consultative selling

About the Company

Deliveroo is part of DoorDash, a global team focused on transforming how people shop and eat. The company operates a three-sided marketplace and is committed to fostering an inclusive culture.