Dutch speaking Support Specialist

About the role

As part of the Support team, you will be the first point of contact for customers, assisting with requests ranging from general education to hardware and software troubleshooting. You will work within a global team to investigate, test, and resolve issues for hospitality customers while maintaining high service standards.

Responsibilities

• Maintain positive and knowledgeable interactions with customers and partners via phone, chat, and email.
• Use consistent troubleshooting techniques to identify and resolve customer issues.
• Document, track, and resolve interactions within customer support platforms.
• Assist with the identification, reproduction, and escalation of product issues and bugs to the Quality Assurance team.
• Advocate and promote improvements to products and services.
• Operate within a roster to ensure high availability of support.

Required skills

• Customer service
• Technical support
• Dutch
• English
• iOS
• Android
• OSX
• Windows

Nice to have

• Phone support
• Email support
• Ticketing systems
• Live Chat
• Hospitality industry
• SaaS
• Mac OS
• HTML
• CSS

Qualifications

• Previous customer service experience
• Previous technical support experience

Benefits

• Unlimited Annual Leave
• Health and Wellbeing budget
• Dental cover
• Private healthcare
• Optical cover
• Equity

About the Company

Lightspeed is a one-stop commerce platform that helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Founded in 2005 in Montreal, the company serves retail, hospitality, and golf businesses in over 100 countries and is dual-listed on the NYSE and TSX.