AI Success Manager

About the role

As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes. You will operate as a hybrid of strategy consultant, AI product expert, and account owner, working across various stakeholder levels to drive value and process change management.

Responsibilities

• Deeply understand Cresta’s products and guide customers on feature usage to drive results.
• Work closely with stakeholders to understand goals, constraints, and workflows while providing practical solutions.
• Identify opportunities to improve performance and expand use cases through data-driven adjustments.
• Maintain overall account health, including renewals, risk awareness, and project management.

Required skills

• Management consulting
• Customer-facing strategy
• Data analysis
• SaaS configuration
• AI tool usage
• Executive communication

Nice to have

• SaaS experience

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend
• In-office meal program
• Commuter benefits

About the Company

Cresta unlocks the true potential of the customer experience by combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. Born from the Stanford AI Lab, the company is backed by leading investors and works with major global brands to redefine how businesses interact with customers.