Senior Manager of Customer Growth

About the role

You will own the GMV outcome for a portfolio of mid-tier brand partners, managing a high-volume book of accounts. This role focuses on building trust with brand stakeholders, driving growth, and managing commercial strategy to help brands succeed in the resale market. You will act as a self-directed leader who balances competing priorities while collaborating cross-functionally to improve profitability and customer experience.

Responsibilities

• Build and maintain relationships with brand stakeholders across your portfolio
• Run a regular cadence with brands including monthly meetings and quarterly business reviews
• Represent Archive to senior brand stakeholders and executives
• Navigate difficult conversations regarding targets, scope, and escalations
• Own the growth thesis and expansion strategy for each brand in your portfolio
• Build out analytics, forecasting, and P&L creation to track and drive profitability
• Partner with Sales and Commercial leadership on contract motions and pricing
• Collaborate with Marketing, Customer Success, CX, and Product teams on cross-functional initiatives

Required skills

• Account Management
• Revenue Management
• Commercial Strategy
• Forecasting
• P&L Management
• Executive Presence
• AI tools

Nice to have

• E-commerce
• Retail
• Resale industry
• B2B SaaS
• Marketplace environment

Benefits

• Healthcare
• 401(k) enrollment
• Equity

About the Company

Archive is a Series B company backed by Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures, and was named Fast Company's #2 Most Innovative Company in Retail in 2024. We build the technology that powers branded resale for some of the world's most beloved companies.