Technical Support Engineer

About the role

The Delivery department is seeking a Technical Support Engineer to provide post-sales support and resolve technical issues for customers. This role involves collaborating with internal Product and Engineering teams to ensure the successful deployment and optimization of cybersecurity solutions for critical infrastructure.

Responsibilities

• Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
• Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
• Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
• Develop and maintain core competency on Nozomi Networks entire product line and technologies.
• Create knowledge base content where none exists while updating existing to correctly position solutions.
• Provide white-glove treatment for critical accounts.
• Replicate and reproduce customer issues in the lab prior to escalating issue internally.

Required skills

• Tech Support
• Unix Systems
• Virtualisation
• Scripting
• API integrations
• Network security
• Information security
• Troubleshooting
• FreeBSD
• PostgreSQL

Nice to have

• ICS security

Qualifications

• Bachelor’s Degree in Computer Engineering or Computer Science
• Equivalent education, training, or experience

Benefits

• Health & Wellness
• Financial
• Work-Life Balance
• Flexible Time-Off

About the Company

Nozomi Networks is a leader in OT and IoT cybersecurity, protecting critical infrastructure, industrial, and government organizations from cyber threats. The company provides network visibility, threat detection, and operational insight to clients in over 68 countries.