Team Leader Aftersales - Retention & Key Account Management

About the role

Treatwell is seeking a Team Leader to oversee retention and key account management for their French operations. You will lead a team of retention experts and key account managers to protect market share, drive growth in premium accounts, and implement scalable retention processes. The role focuses on data-driven decision-making, team development, and strategic account planning.

Responsibilities

• Pilot the retention machine by mapping the portfolio, managing churn risk, and defining clear escalation criteria.
• Structure and grow key account management by setting growth objectives and conducting data-driven quarterly business reviews.
• Drive results through rigorous monitoring of KPIs such as retention rate, churn, NRR, ARPU, and TTV.
• Manage a high-performance team through coaching, call reviews, and structured onboarding processes.
• Collaborate with Sales, Product, and Marketing teams to ensure alignment and operational efficiency.

Required skills

• Account Management
• Team Leadership
• Retention
• Customer Success
• B2B
• SaaS
• Salesforce
• Data Analysis

Qualifications

• Confirmed experience in team management
• Solid experience in retention, Customer Success, or Key Account Management
• Fluency in French and proficiency in English

Benefits

• 28 days of leave
• Meal vouchers
• Gymlib subscription
• Monthly Treatwell app credit

About the Company

Treatwell is the leading European marketplace for beauty and wellness booking, present in 14 countries. They provide a management software solution to over 95,000 partner salons to help digitize their daily operations.