Customer Service

About the role

The Customer Service representative will act as the primary point of contact for customers, managing the order process from confirmation to installation. This role involves coordinating orders, handling complaints, and identifying opportunities to improve internal processes. The goal is to provide excellent service while contributing to the company's sustainability mission.

Responsibilities

• Provide customer support via phone and email from order confirmation to installation.
• Coordinate incoming orders, verify completeness, and ensure deadlines are met.
• Manage complaints by identifying causes and providing fair, timely solutions.
• Document recurring issues to help prevent future problems.
• Proactively identify process bottlenecks and suggest improvements.

Required skills

• Customer Service
• Order processing
• Project coordination
• Communication
• Organization

Qualifications

• Experience in customer service, order processing, or project coordination in trade, retail, or production environments

Benefits

• Competitive base salary
• Team bonus on sales
• 28 days of vacation
• Permanent employment contract
• Structured onboarding
• Regular coaching

About the Company

ecowindow Gruppe, through its brand fenstermaxx24, combines high-quality windows and doors with modern digital solutions. The company focuses on personal customer service, smooth operations, and sustainability, aiming to reduce CO2 emissions and energy consumption.