Account Director

About the role

The Account Director will lead the day-to-day management of the Beauty Luxury account within WPP Production. This role acts as the primary point of contact for client stakeholders, translating business needs into actionable delivery plans and ensuring projects are delivered on time and on budget.

Responsibilities

• Serve as the day-to-day client lead for the client stakeholders.
• Work with the Business Director to build trusted relationships across brand, marketing and operations teams
• Lead regular status meetings, work-in-progress reviews and governance sessions.
• Work with the Business Director to manage stakeholder expectations, escalations and issue resolution
• Work with the Client Delivery Lead to own the end-to-end intake process for all incoming briefs.
• Ensure briefs contain all necessary information before entering production.
• Work with the Client Delivery Lead to prioritise work based on business objectives, SLAs and resource availability.
• Maintain visibility of team capacity and forecast upcoming demand.
• Manage freelance or specialist resource requirements during peak periods.
• Manage projects from brief through to final delivery.
• Identify scope changes and prepare OOS estimates for client sign off
• Support forecasting, reporting and financial reconciliation.
• Work with the Business Director to contribute to commercial discussions and growth opportunities

Required skills

• Account Management
• Client Services
• Stakeholder management
• Resource management
• Workflow planning
• Creative production
• Content production
• Communication skills
• Presentation skills
• Commercial acumen

Nice to have

• Beauty sector experience
• Luxury sector experience
• Retail sector experience
• FMCG sector experience
• Wrike
• Operational transformation

About the Company

WPP Production is a unified global production company that combines human craft with next-generation technology to design and deliver multi-channel content systems at scale. WPP is a trusted growth partner for the world's leading brands, uniting media intelligence, data solutions, creativity, and strategic counsel.