Assistant Manager / Manager - Home Loans

About the role

The Assistant Manager or Manager for Home Loans is responsible for driving branch profitability and operational efficiency. This role involves leading, training, and motivating a sales team while ensuring high levels of customer satisfaction and adherence to company policies.

Responsibilities

• Ensure adherence to company policies and procedures.
• Optimize branch profitability by controlling costs and improving operational efficiency.
• Recruit, train, and develop new sales employees to build a high-performing team.
• Resolve customer issues promptly, ensuring overall satisfaction and retention.
• Maintain a management style aligned with company best practices.
• Provide leadership, motivation, and direction to all employees.

Required skills

• Sales management
• Team leadership
• Operational efficiency
• Customer retention