IT Operations Specialist

About the role

Statista is seeking an IT Operations Specialist to serve as the primary point of contact for Level 1 helpdesk requests across their global workforce. The role involves managing hardware, software, and workplace services while ensuring high-quality support and documentation. The successful candidate will contribute to continuous service improvement and support IT onboarding processes.

Responsibilities

• Serve as the first point of contact for Level 1 tickets and ad-hoc helpdesk requests covering hardware, software, and workplace services.
• Take ownership of incoming requests from qualification through resolution or escalation.
• Identify recurring issues and report patterns to the Workplace Manager to drive continuous improvement.
• Build and maintain self-service resources such as knowledge base articles, how-to guides, and FAQs.
• Collaborate with Tech Ops and DWO team members on escalations and knowledge transfer.
• Support end-to-end IT onboarding for new colleagues and contribute to cross-team infrastructure projects.

Required skills

• IT service management
• Helpdesk support
• Microsoft 365
• Microsoft Entra ID
• Okta
• Microsoft Intune
• ServiceNow
• Snipe-IT
• English

Nice to have

• Jamf
• macOS management
• iOS management
• German

Qualifications

• Completed IT training or equivalent practical experience

Benefits

• Work from abroad up to 30 calendar days a year
• Hybrid work
• Flex-time
• International team
• Social events
• Subsidized urban mobility
• Fitness and wellness options
• Access to Langdock
• Career and training opportunities
• Mental health support

About the Company

Statista is the world's leading business data platform, providing reliable data and analytics products to empower fact-based decision-making. Founded in 2007 in Hamburg, the company has grown into a global organization with offices in major cities including London, New York, Berlin, and Tokyo.