AI Customer Success Engineer

About the role

The AI Customer Success Engineer acts as a bridge between technology and business users to drive the adoption of AI tooling. You will embed yourself with teams to understand workflows, build no-code automations and agents, and translate business challenges into effective AI solutions. This role involves managing feedback loops, conducting demos, and working alongside Technical Product Managers to deliver measurable value across the organization.

Responsibilities

• Embed with business users to understand workflows and use cases for AI tooling
• Configure agents, apps, and automations using no-code development
• Analyze user feedback and surface gaps between expectations and capabilities
• Develop onboarding materials and guide users through AI adoption
• Elicit, document, and refine functional and non-functional requirements with stakeholders
• Perform use case scoping and define measurable KPIs and acceptance criteria

Required skills

• No-code development
• Low-code development
• AI tooling
• LLM-based assistants
• Prompt engineering
• Business analysis
• Technical product enablement
• Requirements analysis
• Change management
• API integration
• SaaS architectures

Nice to have

• Agile
• Sprint-based delivery
• AWS services
• AI governance frameworks

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Informatics, Industrial Engineering, or Digital Business
• Equivalent professional experience in customer success engineering, AI/digital solutions consulting, business analysis, or technical product enablement

Certifications

• Scrum
• Product Owner

Benefits

• E-learning platform
• Onsite car parking
• Bicycle storage
• Employee discount scheme
• Mental health support
• Wellbeing portal
• Psychologist assistance
• Monetary-based reward schemes
• Life insurance

About the Company

Protolabs is a leader in digital manufacturing that hires creative thinkers with an entrepreneurial spirit. The company culture is centered around meaningful work and innovation, supported by a diverse team that values being smart, genuine, humble, and passionate.