Client Service Director - Public Sector

About the role

The Client Service Director will hold strategic, economic, and client-facing responsibility for a major, long-term public sector mandate. You will lead the account development and digital delivery at the intersection of client consulting and project execution, supported by a cross-functional team. The role focuses on building long-term relationships, driving proactive consulting, and overseeing the overall mandate rather than managing individual projects.

Responsibilities

• Build and maintain long-term relationships with key decision-makers and stakeholders.
• Develop a deep understanding of client goals, roadmaps, and challenges to provide proactive solutions.
• Proactively develop new topics and consulting offerings such as platform evolution, UX, technology, and AI.
• Manage revenue, contribution margins, and forecasts for the account.
• Provide high-level oversight of large projects, supporting project managers with milestones and escalations.
• Align the core client team and integrate relevant specialists to ensure successful delivery.

Required skills

• Project Management
• Public Sector
• Digital Strategy
• Account Management
• Stakeholder Management
• Digital Consulting

Nice to have

• TYPO3
• CMS
• UX
• AI

Qualifications

• Experience in a digital agency or digital consulting environment
• Experience with public sector clients and public administration communication
• Experience managing large website, CMS, or platform projects

Benefits

• Professional development
• Family-friendly work environment
• Hybrid work options

About the Company

Hirschen Group GmbH is a leading communications agency with over 300 employees, offering services ranging from strategy and creation to technological implementation. RYSM INTEGRAL is the agency's digital experience unit, focusing on digital strategy, CX consulting, platforms, and data portals.