Negotiations Escalations (Legal) Specialist

About the role

The Negotiations Escalations Specialist plays a key role in helping clients become debt-free by negotiating delinquent accounts placed with law firms. This role involves interpreting legal correspondence, such as summons and settlement demands, to develop effective negotiation strategies within a strict regulatory framework. The specialist will manage a portfolio of accounts, including those with active lawsuits, to secure favorable settlement terms for clients.

Responsibilities

• Establish and maintain strong relationships with attorneys and paralegals at Law Firms to effectively negotiate delinquent accounts on behalf of clients to cease further legal action.
• Manage a portfolio of accounts simultaneously, including escalated portfolios with active lawsuits or imminent legal action.
• Utilize various tools and resources to consolidate common debts from multiple clients, enhancing negotiation leverage with agencies.
• Secure favorable terms including reduced balances, extended payment timelines, or lump-sum discounts.
• Demonstrate excellent time management and multitasking skills to efficiently manage account queues.
• Handle approximately 25-35 outbound/inbound calls daily.
• Review legal documents to determine legal status and to confirm settlement status.
• Consistently meet or exceed monthly settlement and compliance goals.

Required skills

• Negotiation
• Legal document review
• Communication
• Time management
• Relationship building

Nice to have

• Salesforce
• CRM systems

Qualifications

• Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Banking, Actuarial Science)
• Relevant work experience

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Paid parental leave
• 401(k) matching
• Career development and training

About the Company

Beyond Finance is a mission-driven organization dedicated to helping everyday Americans escape the cycle of debt through compassionate, individualized care and customized financial solutions. The company fosters a culture focused on compliance, ethics, and supportive user-centric technology to help clients achieve financial freedom.