Customer Service Representative - Hindi and English

About the role

Catawiki is looking for a customer service representative to manage disputes, complaints, and customer queries across multiple channels including chat, email, and phone. This role involves mediating between buyers and sellers to find solutions and acting as a key link between departments to improve the overall customer experience. This is an interim 7-month fixed-term contract starting in November 2026.

Responsibilities

• Engage and delight customers by solving complex challenges and managing disputes and complaints.
• Resolve customer queries in a correct and timely manner via chat, email, phone, and social media.
• Mediate between sellers and buyers to find mutually beneficial solutions.
• Collaborate with Sales, Experts, and other departments to improve customer experience.
• Provide feedback on service improvement possibilities based on direct customer contact.

Required skills

• Customer Service
• Content Moderation
• Hindi
• English
• Analytical skills
• Critical thinking
• Communication skills

Nice to have

• Live Channels experience

Qualifications

• Experience in a customer service environment or customer-related role

Benefits

• Health insurance
• Dental coverage
• Work from home allowance
• Commuting allowance
• Learning and development initiatives
• Mentorship programmes
• Catavoucher
• Extra day off for personal passion

About the Company

Catawiki is a one-of-a-kind marketplace for buying and selling special objects, with over 100,000 unique items auctioned weekly. The company is a diverse and sustainable scale-up with a team of over 800 people representing more than 60 nationalities.