Maaic

About the role

The Maaic role is responsible for designing, implementing, and reviewing standard operating procedures for Air Import operations. The position ensures that import requests from local and overseas sources are handled to required standards and monitors client satisfaction by managing special requests and complaints.

Responsibilities

• Design, implement and review the SOP in Air Import operating procedures.
• Achieve shipment KPIs.
• Ensure all import requests from local and overseas are carried out to the required levels and standards in a timely manner.
• Monitor and handle clients special requests and complaints to ensure clients satisfaction.
• Assist in resolving operational problems at the station and provide regular feedback to Station Head regarding operational or performance issues.
• Manage and monitor sub-contractors.