Senior GTM AI Advisor

About the role

The Senior GTM AI Advisor will partner with customers to maximize value from the Outreach platform by leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional customer success management with a focus on AI enablement, insights, and automation to help clients transition to intelligent, automated workflows. The advisor will act as a strategic partner to enterprise customers, ensuring measurable business impact and long-term growth.

Responsibilities

• Own a portfolio of customers and ensure they achieve measurable business outcomes
• Drive adoption of core platform capabilities with a focus on AI-powered features and credit consumption
• Lead Executive Business Reviews tied to ROI, productivity gains, and revenue impact
• Define and prioritize AI use cases to create a sequenced roadmap of agent use cases
• Lead hands-on change management with sellers and revenue leaders through enablement and coaching
• Leverage customer data and AI insights to proactively identify risks and expansion opportunities
• Own renewal strategy and mitigate churn or contraction risk

Required skills

• Customer Success
• Account Management
• Change Management
• SaaS
• Executive Presence
• Data Analysis
• Consultative Selling

Nice to have

• AI/ML
• Predictive Analytics
• Generative AI
• Workflow Automation
• Salesforce
• Gainsight
• Outreach

Qualifications

• 5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or a sales-process/technology advisory role
• Experience driving software or platform adoption and leading change management
• Experience managing enterprise customer relationships

Benefits

• 25 days holiday plus 8 bank holidays
• Pension contribution
• Private medical care
• Cashplan medical expenses
• Dental coverage
• Life insurance
• Maternity and paternity leave
• Parental leave program
• Equity program
• Employee referral bonuses

About the Company

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. The company infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions for enterprise organizations.