Senior GTM AI Advisor

About the role

The Senior GTM AI Advisor will partner with customers to maximize value from the Outreach platform by leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional customer success management with a focus on AI enablement, insights, and automation to help customers transition to intelligent, automated workflows. The advisor will act as a strategic partner to enterprise clients, ensuring measurable value realization and driving growth through retention and expansion.

Responsibilities

• Own a portfolio of customers and ensure they achieve measurable business outcomes
• Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption
• Lead Executive Business Reviews tied to ROI, productivity gains, and revenue impact
• Educate customers on AI capabilities including automation, predictive insights, and personalization
• Define and prioritize AI use cases with the customer to create a sequenced roadmap of agent use cases
• Lead hands-on change management with sellers and revenue leaders through enablement sessions and coaching
• Act as a strategist and influencer on the customer's AI GTM strategy to help build internal business cases for expansion
• Leverage customer data and AI insights to proactively identify risks and expansion opportunities

Required skills

• Customer Success
• Account Management
• Change Management
• SaaS
• AI enablement
• Executive presence
• Data analysis
• Consultative problem-solving

Nice to have

• AI/ML products
• Predictive analytics
• Generative AI
• Workflow automation
• Salesforce
• Gainsight
• Outreach
• Prompt engineering

Qualifications

• 5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or a sales-process/technology advisory role
• Experience driving software or platform adoption and leading change management
• Experience managing enterprise customer relationships

Benefits

• 25 days holiday plus 8 bank holidays
• Pension contribution
• Private medical care
• Cashplan for medical expenses
• Dental coverage
• Life insurance
• Maternity and paternity leave
• Parental leave program
• Equity program
• Employee referral bonuses

About the Company

Outreach is the only complete agentic AI platform for revenue teams, infusing agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon.