Senior Product Manager - Customer & Agent Experience

About the role

Ottonova is a digital private health insurance company seeking a Product Manager to join their team in Munich. You will focus on the customer and agent experience, working within a stream-aligned team to develop digital products and workflows that improve service efficiency and scalability. The role involves translating user needs into product strategies, leveraging data to drive outcomes, and identifying opportunities for automation and AI.

Responsibilities

• Understand customer and internal team needs to identify relevant product problems and opportunities.
• Analyze user behavior, customer feedback, and business metrics to identify improvement potential.
• Develop product vision and strategies, defining clear goals and success metrics.
• Prioritize the product backlog and act as the Product Owner for a stream-aligned team.
• Identify opportunities for automation and AI to reduce manual work and support agents.
• Coordinate product development with relevant stakeholders and contribute to the evolution of product working methods.

Required skills

• Product Management
• User Experience
• Agile
• Scrum
• Kanban
• Product Discovery
• Product Delivery
• Data Analysis
• Stakeholder Management

Nice to have

• AI
• Automation

Qualifications

• Degree in Business Administration, Business Informatics, or a related field
• Several years of experience as a Product Manager, Product Owner, or in a comparable role

Benefits

• Sport and fitness subsidy
• Company health insurance
• Company pension scheme
• Travel allowance
• Corporate benefits
• Professional development
• Hybrid work options
• 30 days vacation
• Bicycle leasing
• Ticket Plus City Card

About the Company

Ottonova is an innovative digital private health insurance company that develops forward-looking solutions for the digitalization of the insurance industry. They operate in agile, stream-aligned teams across locations in Munich and Cologne.