IT Service Management Berater

About the role

SERVIEW is looking for an experienced consultant to support companies in improving their IT service processes and delivering training. You will work on customer projects to drive change and ensure IT organizations are future-proof while sharing your expertise through workshops. The role involves strategic consulting, process design, and change management to help clients achieve their business goals.

Responsibilities

• Support customers in developing IT strategies and roadmaps.
• Advise on the selection and implementation of ITSM tools, including automation.
• Analyze, design, and optimize IT service processes based on ITIL standards.
• Manage change processes to ensure successful implementation of new solutions.
• Collaborate closely with clients to understand requirements and develop solutions.
• Conduct training and workshops on IT Service Management topics.
• Engage in active knowledge exchange with colleagues.

Required skills

• ITSM
• ITIL
• Change Management
• Process Design
• Workshop Facilitation
• Presentation Skills
• German
• English

Nice to have

• Scrum
• PRINCE2
• DevOps

Qualifications

• Practical experience in ITSM consulting or a comparable role
• Experience in leading complex projects

Benefits

• Company car or BahnCard 100
• 30 days vacation
• SIMBA-Benefit-Portal
• JobRad
• Electronics leasing
• Company pension scheme with 20% employer contribution
• Team events

About the Company

SERVIEW has been providing consulting and training in management methods for over 20 years. The company focuses on personality, growth, and progress, valuing the unique individuals within their team.