Customer Success Intern – Mirakl Ads

About the role

The Customer Success Intern will support the Mirakl Ads team in enabling clients to launch and grow their Retail Media programs. This role involves analyzing performance data, preparing client materials, and conducting market research to drive engagement and strategic growth. The intern will work closely with the team to document best practices and leverage AI tools to enhance client insights and reporting.

Responsibilities

• Support the preparation and delivery of client workshops, onboarding sessions, training materials, and business reviews.
• Monitor key performance indicators and produce regular reports to track advertising network performance.
• Analyze Retail Media program data to identify performance trends and growth opportunities.
• Conduct market research on Retail Media, eCommerce, and competitive dynamics.
• Document best practices, processes, and client insights while exploring AI tools to improve reporting.

Required skills

• Analytical skills
• Problem-solving
• Organizational skills
• Attention to detail
• English
• French
• Excel
• Salesforce
• Looker
• Tableau
• AI tools

Nice to have

• Data analysis

Qualifications

• Currently pursuing a Bachelor's or Master's degree in Business, Engineering, Marketing, Data, or a related field

Benefits

• Tailor-made integration path
• Breakfasts
• Sports classes
• Yoga classes
• Aperitifs

About the Company

Founded in 2012, Mirakl is a global leader in marketplace innovation, empowering retailers and B2B organizations to launch and operate marketplaces, retail media, and dropship programs. With dual headquarters in Boston and Paris, the company supports a global ecosystem of over 450 marketplaces and 100k third-party sellers.