Strategic Account Executive Lodging

About the role

The Strategic Account Executive, Lodging is a relationship-driven, consultative role responsible for owning a portfolio of named enterprise lodging customers and driving long-term growth, expansion, and product adoption. This senior, customer-facing role focuses on executive alignment, industry expertise, and expanding FreedomPay's footprint within large lodging organizations.

Responsibilities

• Own the strategic relationship for a portfolio of enterprise lodging customers, with accountability for growth, expansion strategy, and long-term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross-sell, upsell, and global expansion opportunities within lodging environments
• Build and maintain strategic account plans aligned to each customer's business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts

Required skills

• Strategic Account Management
• Lodging industry
• Payments
• Fintech
• SaaS
• Commerce technology
• Executive relationship management

Nice to have

• POS
• Global lodging operations
• Franchise structures
• Account planning
• QBR frameworks

Qualifications

• 10+ years of experience in a customer-facing role
• At least 5 years of experience supporting the lodging industry
• Bachelor's degree
• MBA or relevant advanced degree

Benefits

• Medical coverage
• Prescription coverage
• Dental coverage
• Vision coverage
• Life Insurance
• Retirement Plans with company match
• Commission sharing plan
• Parental leave

About the Company

FreedomPay is a fast-paced, high-growth commerce platform technology company serving industries including retail, hospitality, lodging, gaming, and financial services. The company operates on a single, unified technology stack across multiple continents and maintains a world-class security environment.