Partner Success Manager

About the role

The Partner Success Manager is a key role within the Customer Success team, focused on supporting and strengthening relationships with the partner network. This role ensures partners are equipped to successfully deploy, support, and promote Litmus software using established best practices. As a trusted advisor, you will help partners understand product capabilities, adopt new features, and deliver a high-quality customer experience.

Responsibilities

• Serve as the primary engagement contact for assigned partners, building strong relationships across technical, implementation, and leadership teams.
• Lead partner onboarding, training, and ongoing enablement to ensure partners are confident using and supporting Litmus products.
• Educate partners on best practices for deployment, configuration, implementation, and ongoing support.
• Provide technical guidance throughout partner-led implementations and customer deployments, including managing escalations and resolving complex challenges.
• Showcase new Litmus features, product enhancements, and platform capabilities to partner teams.
• Identify gaps in partner knowledge, technical readiness, or process adherence and develop plans to address them.
• Monitor partner engagement, deployment quality, and overall satisfaction.
• Gather partner feedback and collaborate with internal teams to improve processes, documentation, and product adoption.

Required skills

• Partner management
• Customer success
• Technical account management
• Manufacturing
• Industrial automation
• IIoT
• Software deployment
• Enterprise software
• Cloud technologies
• Training

Nice to have

• Wrike
• Problem-solving

Qualifications

• 5+ years of experience in partner management, customer success, implementation, solutions consulting, technical account management, training and enablement, or a similar customer-facing technical role.

About the Company

Litmus is a growth-stage software company building the data foundation that powers industrial AI. They help manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge.