Happl
Employee Benefits Technical Implementation Manager
Salary not disclosed3+ yearsHybrid
- Product
- London
- Full time
- 5d ago
About the role
As an Employee Benefits Technical Implementation Manager, you will own the end-to-end setup of the Happl platform for a portfolio of accounts. You will bridge the gap between customer success and product by translating complex benefits strategies into scalable platform configurations. This role involves working directly with HR, Reward, and Finance stakeholders to build rules logic, map data, and ensure seamless program launches.
Responsibilities
- Leading end-to-end customer implementations, from discovery and scoping through to go-live and long-term optimisation.
- Running structured discovery sessions to understand each customer's benefits strategy in detail.
- Building and owning advanced rules logic, including eligibility criteria, allowance tiers, and approval flows.
- Owning data mapping between customer HRIS, payroll, and Happl.
- Configuring multi-country programmes with local nuance intact.
- Testing rigorously before launch to validate rules and ensure accuracy.
- Building and automating implementation workflows using AI tools.
- Acting as the escalation point during and after go-live to diagnose and resolve issues.
Required skills
- Employee benefits
- Technical implementation
- Data mapping
- Rules logic
- API
- Webhooks
- Data integration
- Customer success
Nice to have
- AI tools
- No-code platforms
Benefits
- Competitive salary
- Equity
- Private Health Insurance
- Dental insurance
- Wellbeing budget
- L&D budget
- Pension
About the Company
Happl is building the next generation of employee benefits infrastructure using AI to help global teams design, manage, and scale benefits. The company is backed by leading investors including YCombinator, 6Degrees Capital, and others, and was recently named one of the UK's top 100 startups for 2026.