Senior Account Manager

About the role

As a Senior Account Manager, you will serve as the primary client partner, building strategic relationships and acting as a trusted advisor. You will oversee the commercial health of the account, manage a small team of direct reports, and collaborate with project managers to ensure high-quality delivery. This role involves identifying new business opportunities and leveraging AI tools to enhance account management workflows.

Responsibilities

• Lead the client relationship across all levels of the organisation, acting as a trusted advisor and strategic digital partner
• Take accountability for the commercial health of the account, including profitability, forecasting, and fee negotiation
• Oversee project delivery, run rates, and client satisfaction through structured WIPs and proactive management
• Act as the escalation point for gaps in client or internal SLAs, proposing and implementing solutions
• Identify and develop new business opportunities within the account by connecting client needs to agency capabilities
• Manage, coach, and develop 1–3 direct reports to foster strong performance and professional growth
• Manage project-level and account-level budgets, including cost estimation, purchase orders, and financial reconciliation

Required skills

• Account management
• Commercial acumen
• Budget management
• Stakeholder management
• Strategic thinking
• Gen AI tools
• Financial reporting
• Team leadership

Nice to have

• FMCG industry experience
• Consumer goods market knowledge

Qualifications

• Proven account management experience within a creative, digital, or integrated agency

About the Company

Established in 2004, OLIVER is a specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. As part of The Brandtech Group, the company leverages cutting-edge AI technology to enhance efficiency and creativity for over 300 clients globally.