Junior Customer Success Manager

About the role

This role begins in operational customer support to gain a deep understanding of the company's SaaS solution, customers, and internal processes. Over time, the individual will transition into a Customer Success Manager role, taking responsibility for B2B accounts and driving strategic development. The position is designed to develop internal talent from support into success management.

Responsibilities

• Handle 1st and 2nd level support requests in a structured and solution-oriented manner
• Become a product expert for cloud-based carsharing and fleet management software
• Manage own existing customer accounts after the initial support phase
• Conduct customer onboardings and training sessions
• Identify optimization potential for customers and support strategic account development

Required skills

• Customer Service
• SaaS
• Technical aptitude
• Analytical skills
• German
• English

Qualifications

• Experience in support, SaaS environments, or a customer-oriented role

Benefits

• Flexible working hours
• 24 days paid vacation
• Unpaid leave options
• Annual training budget
• Wellpass
• Deutschlandticket
• Office breakfast
• Gaming nights
• Team events
• Furnished company apartments

About the Company

fleetster is a profitable, investor-independent scale-up that values fast decision-making and offers significant room for professional responsibility and development.