Dutch speaking Support Specialist

About the role

As part of the Support team, you will serve as the first point of contact for hospitality customers, assisting with inquiries ranging from general education to technical troubleshooting. You will work within a global, multi-language team to investigate, test, and resolve issues while maintaining high service standards across phone, chat, and email channels.

Responsibilities

• Maintain high-quality support interactions via phone, chat, and email.
• Use consistent troubleshooting techniques to identify and resolve customer issues.
• Document, track, and manage customer interactions within support platforms.
• Identify, reproduce, and escalate product bugs to the Quality Assurance team.
• Advocate for product and service improvements based on customer feedback.
• Operate within a roster to ensure high availability for customer assistance.

Required skills

• Customer service
• Technical support
• Dutch
• English
• iOS
• Android
• OSX
• Windows

Nice to have

• Phone support
• Email support
• Ticketing systems
• Live Chat
• Hospitality industry
• SaaS
• Mac OS
• HTML
• CSS
• Computer networking

Qualifications

• Previous customer service experience
• Previous technical support experience

Benefits

• Unlimited Annual Leave
• Health and Wellbeing budget
• Dental cover
• Private healthcare
• Optical cover
• Equity

About the Company

Lightspeed is a one-stop commerce platform that helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Founded in 2005 in Montreal, the company serves retail, hospitality, and golf businesses in over 100 countries and is dual-listed on the NYSE and TSX.