Account Manager

About the role

Fresha is seeking an Account Manager to drive revenue growth and partner success within the beauty and wellness industry. You will act as a dedicated advisor to a pool of partners, helping them adopt the Fresha platform and optimize their business operations. This role involves proactive engagement, consultative sales, and collaboration with internal teams to ensure a seamless partner experience.

Responsibilities

• Meet key performance indicators on monetization and revenue growth by engaging with and educating partners.
• Proactively introduce, educate, and convert partners to Fresha’s payments solution.
• Optimize listing content and availability competitiveness on the marketplace to maximize conversions.
• Serve as a dedicated advisor to a pool of partner accounts, assisting them with product adoption and selection.
• Build and maintain strong partner relationships through regular meetings and effective communication of platform features.
• Collaborate with Sales, Onboarding, and Product teams to ensure smooth transitions and provide feedback for future releases.
• Utilize consultative sales techniques to identify customer needs and drive upsell and cross-sell opportunities.

Required skills

• Account Management
• Consultative sales
• Data analysis
• English
• French
• Partner Success

Nice to have

• Outbound sales
• Beauty and wellness industry experience

Qualifications

• 3+ years of experience in delivering commercial outcomes in an account management role

About the Company

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide, the company is headquartered in London with 15 global offices.