Senior Product Manager - Client Communication

About the role

The Senior Product Manager for Client Communication will shape how Qonto communicates with its customers by delivering a consistent and intuitive experience across all channels. You will build an orchestration layer that provides a single, compliant view of customer communications, serving as the founding product manager for a new team within the Core Experience department.

Responsibilities

• Build a shared platform including event-driven orchestration, a unified communication log, and preference management.
• Close critical regulatory gaps and improve operational excellence through scalable system design.
• Partner with CRM, Operations, Compliance, Product, and Engineering teams to align stakeholders and define product scope.
• Turn fragmented communication tools and use cases into a cohesive, scalable system for internal adoption.

Required skills

• Product Management
• CRM
• Stakeholder Management
• Communication Systems

Nice to have

• Braze
• Customer.io
• SendGrid
• Lemlist
• Zendesk

About the Company

Qonto is a European finance workspace for SMEs that combines banking with financial tools. Founded in 2017, the company serves over 750,000 customers across 8 countries and has been profitable since 2023.