Senior Product Manager - Client Communication

About the role

The Senior Product Manager for Client Communication will shape how Qonto communicates with its customers by delivering a continuous, intuitive, and consistent experience across all channels. This role involves building an orchestration layer to unify communication tools, ensuring compliance, and turning customer interactions into a growth engine. You will act as the founding product manager for a new team within the Core Experience department.

Responsibilities

• Build a shared platform for event-driven orchestration, a unified communication log, and preference management.
• Close critical regulatory gaps and improve operational excellence through scalable system design.
• Partner with CRM, Operations, Compliance, Product, and Engineering teams to align stakeholders and define product scope.
• Define the initial product vision and roadmap for the new client communication team.

Required skills

• Product Management
• CRM
• Stakeholder Management
• Platform Strategy

Nice to have

• Braze
• Customer.io
• SendGrid
• Lemlist
• Zendesk

About the Company

Qonto is a European finance workspace for SMEs, founded in 2017, that provides banking and financial tools. The company has grown to 1,700 employees serving over 750,000 customers across 8 European countries and has been profitable since 2023.