Senior Customer Success Manager

About the role

The Senior Customer Success Manager will manage a portfolio of strategic EMEA accounts, with a focus on French-speaking customers. This role is responsible for driving retention, expansion, and advocacy by helping clients achieve measurable business outcomes through the CoderPad platform. The position involves building executive-level relationships and acting as the voice of the customer to influence internal product and service decisions.

Responsibilities

• Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.
• Building and executing account plans for top accounts, tied to each customer's actual business goals.
• Running QBRs in both English and French to reinforce value and deepen the relationship.
• Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.
• Owning renewal conversations end to end, including negotiation, in close partnership with Sales.
• Identifying and driving expansion opportunities alongside Sales.
• Generating referenceable customer wins: case studies, testimonials, referrals.
• Representing the voice of the customer internally to shape product and CS decisions.
• Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries.

Required skills

• Customer Success
• Account Management
• Strategic Consulting
• SaaS
• Bilingual English/French
• Executive Relationship Management
• Commercial Acumen
• Contract Negotiation
• Data Analysis
• AI tools

Qualifications

• 5+ years in customer success, account management, or strategic consulting

About the Company

CoderPad is the global leader in the technical interview space, serving over 4,000 customers in more than 165 countries.