Training Coordinator

About the role

The Training Coordinator will support Abound's learning and development by planning, running, and monitoring training across operational teams. This role involves scheduling sessions, maintaining audit-ready records, and ensuring new starters transition smoothly to full competence while meeting regulatory obligations. You will work closely with the QA and Training Manager to assess training needs and evaluate the effectiveness of learning initiatives.

Responsibilities

• Create and manage training schedules across Customer Service, Collections, and Credit Operations.
• Organise classroom and virtual training sessions, including booking resources and sending instructions.
• Coordinate new starter inductions, shadowing, and buddy pairings.
• Develop or coordinate training materials, e-learning, and job aids.
• Maintain accurate, audit-ready training and competency records for all colleagues.
• Prepare management information on training completion and competency outcomes.
• Assess training needs through consultation with managers and analysis of QA and performance data.
• Manage relationships with external trainers and track spend against the training budget.

Required skills

• Training coordination
• L&D
• Onboarding
• Communication skills
• Organisational skills
• Adult learning principles
• E-learning techniques
• Microsoft Office
• PowerPoint
• Spreadsheets

Nice to have

• FCA-regulated firm experience
• Consumer Duty
• CONC
• MCOB
• SM&CR
• T&C regimes
• Instructional design
• Learning management systems
• Confluence

Qualifications

• Training or L&D qualification (e.g., CIPD Level 3, or Level 3 Award in Education and Training)

Benefits

• Equity
• 25 days holiday plus 8 bank holidays
• 2 paid volunteering days per year
• One month paid sabbatical after 4 years
• Employee loan
• Free gym membership
• Team wellness budget

About the Company

Abound is a fintech company redefining consumer lending in the UK using advanced AI and Open Banking data. Backed by over £2bn in funding from top-tier investors, the company has demonstrated market-leading credit performance and rapid growth since its launch.