Training Coordinator

About the role

The Training Coordinator will support learning and development by planning, running, and monitoring training across operational teams. This role involves scheduling sessions, maintaining audit-ready records, and ensuring new starters reach full competence while meeting regulatory obligations. You will work closely with management and subject matter experts to assess training needs and evaluate the effectiveness of learning programs.

Responsibilities

• Create and manage training schedules across Customer Service, Collections, and Credit Operations.
• Organise classroom and virtual training sessions, including booking resources and sending instructions.
• Coordinate new starter inductions, shadowing, and sign-off milestones.
• Develop or coordinate training materials, e-learning, and job aids while keeping content version-controlled.
• Maintain accurate, audit-ready training and competency records for all colleagues.
• Prepare management information on training completion and competency outcomes for senior leaders.
• Assess training needs through consultation, QA results, and performance data to create targeted refresher training.
• Manage external trainer relationships, purchase orders, and training budget tracking.

Required skills

• Training coordination
• L&D
• Onboarding
• Communication skills
• Organisational skills
• Adult learning principles
• E-learning techniques
• Microsoft Office
• PowerPoint
• Spreadsheets

Nice to have

• FCA-regulated firm experience
• Consumer Duty
• CONC
• MCOB
• SM&CR
• T&C regimes
• Instructional design
• Learning management systems
• Confluence

Qualifications

• Training or L&D qualification (e.g., CIPD Level 3, or Level 3 Award in Education and Training)

Benefits

• Equity
• 25 days holiday plus 8 bank holidays
• 2 paid volunteering days per year
• One month paid sabbatical after 4 years
• Employee loan
• Free gym membership
• Team wellness budget

About the Company

Abound is a fintech company redefining consumer lending by using advanced AI and Open Banking data to provide fair, affordable personal finance. Backed by top-tier investors, the company has issued over £1.3bn in loans and is recognised as one of Europe's fastest-growing fintechs.