AI Process Forward Deployed Engineer

About the role

This role focuses on bringing AI-powered process automation into enterprise production environments. You will own customer deployments from initial workflow setup through to measurable improvement and successful handoff, combining software engineering, AI agents, and customer-facing technical leadership.

Responsibilities

• Own the end-to-end deployment journey, from the initial process file through a production workflow that continuously improves based on measurable results.
• Establish successful customer outcomes, including achieving an operational workflow and active improvement loop within the initial deployment period.
• Build and customize product capabilities, including features, AI agents, and skill files, while addressing bugs and technical limitations encountered in real-world deployments.
• Configure platform environments, including clusters and integrations, and troubleshoot complex failures across distributed systems and enterprise technology stacks.
• Develop custom agents and integrations when standard platform capabilities do not adequately address customer requirements.
• Work closely with engineering, architecture, business, and customer stakeholders to drive organizational adoption and turn initial deployments into sustainable capabilities.
• Capture lessons learned, document successful implementation patterns, and build a repeatable deployment playbook that improves future implementations.
• Train and enable customer teams so they can independently operate the solution and act on ongoing improvement results after the handoff.

Required skills

• Java
• React
• Distributed systems
• AI agents
• Prompt engineering
• BPMN
• API integration

Nice to have

• Solutions engineering
• Financial services
• Healthcare
• Insurance
• Agentic systems

Qualifications

• Proven experience delivering and operating software in enterprise production environments
• Practical production experience with AI technologies

Benefits

• Home office budget
• Flexible time off
• Equity
• Healthcare benefits
• Mental wellbeing support
• Lifestyle Spending Account
• Retirement and pension plans
• Life and disability insurance
• Learning and development budget