Senior Customer Success Manager

About the role

The Senior Customer Success Manager (Mid-Market) is a strategic, customer-centric role responsible for a portfolio of 40–50 mid-market accounts. This position ensures customers achieve measurable business outcomes through proactive engagement, relationship management, and strategic execution. The role requires high AI fluency to increase leverage while maintaining ownership of work quality and judgment.

Responsibilities

• Manage a book of 40–50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health.
• Lead onboarding plans to ensure customers realize rapid time-to-value.
• Use data and qualitative signals to proactively identify at-risk accounts and recommend corrective actions.
• Develop and execute customer success plans that align with each customer’s business goals.
• Drive renewal conversations and mitigation strategies in partnership with Sales.
• Identify expansion opportunities and influence them through value messaging.
• Conduct periodic business reviews to showcase value delivery and deepen relationships.
• Serve as the voice of the customer internally to drive product improvements and operational refinements.
• Partner with Product, Support, Marketing, and other teams to ensure a cohesive customer experience.
• Use AI tools daily to work faster and more effectively across account research, customer insights, success planning, and internal workflows.

Required skills

• Strategic Relationship Management
• Communication
• Analytical Thinking
• Problem Solving
• Business Acumen
• Cross-Functional Collaboration
• AI Fluency

Benefits

• Stock options
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account
• 401K with profit sharing
• Unlimited paid time off
• WFH stipend
• Parental leave
• Disability and life insurance

About the Company

CoderPad is a platform dedicated to improving the technical interviewing experience with tools that allow for standardization and consistency. Since 2013, the company has served over 3,800 customers and hosted more than 4 million technical interviews in 90+ programming languages.