Onboarding Specialist

About the role

As an Onboarding Specialist, you will play a key role in supporting our clients to ensure a smooth and positive experience. Your service-oriented approach, proactive mindset, and problem-solving skills will be essential to ensuring client satisfaction and contributing to the company's overall success.

Responsibilities

• Integrate and train clients on the use of our solution through 2 to 3-hour training sessions.
• Advise and share product expertise to help clients get the most out of their subscription.
• Act as the primary point of contact for any client questions or requests.
• Manage and follow up with clients with a clear goal of providing exceptional service and creating WOW moments.

Required skills

• Account management
• Customer relations
• SaaS
• Problem solving
• French

Nice to have

• CRM
• English

Qualifications

• Bachelor's degree or equivalent experience
• Valid driver's license

Benefits

• Company vehicle
• Fuel card
• Toll badge
• 25 days of leave
• Health insurance
• Meal vouchers

About the Company

Salonkee is one of the fastest-growing beauty-tech companies in Europe. We help thousands of salons simplify their daily operations and offer an outstanding customer experience through our all-in-one software.